01
Four channels, every tier
Email, Slack, webhook and SMS, with no add-on pricing gating any of them behind a higher plan. Wire up whichever combination actually reaches your team — email for a paper trail, Slack for where the conversation already happens, SMS for the person who needs to wake up — without an upsell standing between you and the channel that would actually work. It also means there's no reason to settle for a channel that's merely convenient instead of one that's actually effective. Nothing here requires guessing which plan unlocks which channel.
02
Confirmation threshold
Requires a real, sustained failure before it notifies anyone — a single blip stays quiet. A request that times out once because of a passing network hiccup doesn't page anyone; the monitor waits for the failure to hold across the confirmation window before it decides something's actually wrong and worth interrupting someone for. That threshold is configurable, so the balance between speed and certainty is yours to strike. It's the setting that keeps an alert meaningful instead of just noisy.
03
Quiet hours, respected
Starter+ SMS/push contacts can set a do-not-disturb window so a 3am blip waits until morning. That's a real trade-off worth making deliberately, not something you have to hack together with a phone's own do-not-disturb settings and hope the timing lines up with your actual on-call schedule. It's a small setting that pays for itself the very first night it prevents a needless page. It's one of the simplest ways to protect a team's sleep without sacrificing responsiveness.